Customer Relationship Management (C...

Join Ravindra Ferromet Private Limited as a Customer Relationship Management (C... in Charni Road, Mumbai. You can earn up to ₹17,000/month.

Note from the employer

Analyzing Customer Data, Handling Inquiries, Ensuring Customer Satisfaction, And Supporting Sales/Marketing Teams Provide Solutions To Client Challenges And Maximize Account Value. Monitor Accounts Performance. Payment Follow Ups Contacting Debtors Via Phone, Email,. More Than 2 Years Experience Compulsory.

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Active listening and Complaint handling
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A polite, customer-first attitude

What you get

The salary for this role is ₹15,000 – ₹17,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Job details

• Location: Charni Road, Mumbai, Maharashtra
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ravindra Ferromet Private Limited.