Telecaller

Realestate Kashmir wants to bring on a Telecaller for its Hyderpora, Srinagar team. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Compensation: ₹15,000 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with CRM tools, Typing speed, Complaint handling, Verbal communication
• Basic English
• Freshers can apply
• You are customer-first and polite

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Job location: Hyderpora, Srinagar, Jammu and Kashmir
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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