Customer Service Process

Looking for a Customer Service Process role in Airoli, Mumbai? Recruitech Solutions is hiring now. No experience? You can still apply. Salary is up to ₹20,000/month. 30 candidates will be hired for this role.

Employer’s description

Customer Service. Type : Domestic, Inbound | Languages : Telugu, Kannada, Gujarati, Tamil, English, Marathi, Hindi

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound, Kannada, Marathi and Tamil
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Telugu, Kannada, Gujarati, Tamil, English, Marathi, Hindi
• Someone customer-first and patient

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Recruitech Solutions.