Email Chat Process Experience Requi...

A new Email Chat Process Experience Requi... role is open at Recruitech Solutions, Thane, Mumbai. Salary is up to ₹19,000/month. There are 30 open positions.

In the employer’s words

Email And Chat Process Mahanagar Gas Lmt 70%Email And Chat 30%Calling Process. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Marathi, Hindi, English

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Marathi, Hindi, English
• Someone patient and customer-first

Pay and perks

Compensation: ₹16,000 – ₹19,000 per month.

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Recruitech Solutions reviews applications regularly.