Customer Care Executive

Looking for a Customer Care Executive role in Subhash Nagar, Delhi? Recruweb Resources Private Limited is hiring now. 4 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Note from the employer

Attend And Manage Technician Calls, Ensuring Timely Follow-Up For Payment, Pending Jobs, And Addressing Cancellation Requests. 2. Maintain A Comprehensive Record Of Customer Complaints And Queries In Google Sheets, Resolving Them Promptly On A Daily Basis. 3. Actively Participate In Training Sessions To Stay Updated On New Job Requirements. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• You are customer-first and patient

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Job details

• Job location: Subhash Nagar, Delhi, Delhi
• Employment type: Full time
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Recruweb Resources Private Limited reviews applications regularly.