Field Officer

Reliable Finserv is hiring a Field Officer in Panvel, Mumbai. There are 2 open positions. You can earn up to ₹22,000/month.

Note from the employer

To Contact Bank Loan Customers Who Have Not Paid Emi Or Dues And Negotiate To Recover Dues. Visits Need To Be Done At Residence And Office Address And Contact Customers And Follow Up For Payment. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Good knowledge of Typing speed, Complaint handling, Active listening and CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Pay and perks

The salary for this role is ₹18,000 – ₹22,000 per month.

Job at a glance

• Job location: Panvel, Mumbai, Maharashtra
• Work mode: Work from office
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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