Recovery Executive

Rising Era has an opening for a Recovery Executive based in Ambernath East, Mumbai. The pay goes up to ₹15,000/month. 10 candidates will be hired for this role.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: CRM tools, Complaint handling, Typing speed, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Job location: Ambernath East, Mumbai, Maharashtra
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

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