Renewal Process

Rising Era has an opening for a Renewal Process based in Bhandup West, Mumbai. The pay goes up to ₹15,000/month. No experience? You can still apply. 15 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Outbound

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Outbound
• Basic English
• Freshers can apply
• Type: Outbound

Pay and perks

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What you will do

As a Renewal Process, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Position details

• Job location: Bhandup West, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Rising Era.