Customer Service Multiple Process

Join Rm Associates as a Customer Service Multiple Process in Thane, Mumbai. The pay goes up to ₹15,000/month. There are 30 open positions.

In the employer’s words

Call Customers And Explain Insurance Products And Services.Generate Leads And Follow Up With Potential Customers.Convince Customers To Purchase Insurance Plans.Handle Customer Queries Professionally.Maintain Call Records And Update Customer Information. Achieve Daily And Monthly Calling Targets. Coordinate With The Sales Team For Policy Process.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, Complaint handling and CRM tools
• Basic English
• Freshers can apply
• Someone customer-first and patient

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Rm Associates.