Service Appointment Book

Royal Enfield has an opening for a Service Appointment Book based in Mira Road, Mumbai. Salary is up to ₹16,000/month. There are 20 open positions.

Employer’s description

Main Responsibilities1. Customer Receptionwelcome Customers When They Arrive At The Service Centre.Ask About Vehicle Problems Or Service Requirements.Enter Customer And Vehicle Details In The System.3. Appointment Managementschedule Service Appointments.Manage Customer Waiting Time.4. Coordinationcoordinate Between Service Advisors, Techni.

Compensation

Salary: ₹12,000 – ₹16,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: Verbal communication, Typing speed, Hindi and English, CRM tools
• No English required
• Freshers can apply
• Someone polite and customer-first

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Mira Road, Mumbai, Maharashtra
• Vacancies: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Royal Enfield reviews applications regularly.