Relationship Manager

Looking for a Relationship Manager role in Thane, Mumbai? Royal Indian Vivah is hiring now. 5 candidates will be hired for this role. You can earn up to ₹25,000/month.

Employer’s description

We Are Looking For A Dedicated And Empathetic Relationship Manager To Join Our Team At Royal Indian Vivah. You Will Be Responsible For Assisting Our Premium Clients In Their Journey To Find A Life Partner. Your Role Involves Understanding Member Requirements, Suggesting Suitable Matches, And Providing End-To-End Support Throughout The Matchmaking. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Verbal communication, Active listening, Typing speed, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

What you will do

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹15,000 – ₹25,000 per month.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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