Sales Operations Manager

Russell Airflow Systems Pvt Ltd wants to bring on a Sales Operations Manager for its Taloja, Mumbai team. Salary is up to ₹40,000/month. There are 2 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English, Hindi

What the job involves

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.

Pay and perks

You will be paid ₹25,000 – ₹40,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi, Marketing and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English, Hindi
• A customer-first, patient attitude

Position details

• Work location: Taloja, Mumbai, Maharashtra
• Interview timings: 4:00 PM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2
• Working hours: 11:00 AM - 8:00 PM | Monday to Saturday
• Work mode: Work from office

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