Inbound Customer Service Advisor

Sa Modern Solutions is hiring an Inbound Customer Service Advisor in Malad West, Mumbai. There are 28 open positions. The pay goes up to ₹22,000/month.

Employer’s description

Customer Service Executive. Type : Inbound, Outbound, Sales, Domestic, International

Key responsibilities

As an Inbound Customer Service Advisor, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Domestic, Inbound, International, Outbound, Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales, Domestic, International
• You are calm under pressure and polite

Salary and benefits

You will be paid ₹20,000 – ₹22,000 per month.

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Office-based
• Vacancies: 28
• Employment type: Full time

Apply today and take the next step in your career with Sa Modern Solutions.