Voice Process Associate

Sa Modern Solutions wants to bring on a Voice Process Associate for its Thane, Mumbai team. There are 28 open positions. Salary is up to ₹25,000/month.

Employer’s description

Voice Process. Type : Outbound, Domestic, Sales, Inbound

Compensation

The salary for this role is ₹22,000 – ₹25,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Inbound, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales, Inbound
• A calm under pressure, customer-first attitude

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 28
• Work type: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

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