Customer Care Executive

Join Sanjeevani Dairy Farms Private Limited as a Customer Care Executive in Shalimar Bagh, Delhi. The team is filling 10 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Handle Customer Queries And Concerns Through Chat Support. Provide Accurate Information, Resolve Issues Promptly, Maintain High Customer Satisfaction, And Ensure Professional Communication. Follow Company Guidelines, Escalate Complex Cases When Required, And Maintain Detailed Records Of Customer Interactions While Meeting Response Time And Quality. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

What the job involves

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Salary and benefits

You will be paid ₹15,000 – ₹18,000 per month.

Job at a glance

• Job location: Shalimar Bagh, Delhi, Delhi
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10
• Timings: 7:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sanjeevani Dairy Farms Private Limited reviews applications regularly.