Customer Care Executive

Sanjeevani Dairy Farms Private Limited is looking for a Customer Care Executive to join its team in Shalimar Bagh, Delhi. Salary is up to ₹18,000/month. 10 candidates will be hired for this role.

In the employer’s words

Handle Customer Queries Through Calls, Whatsapp, And Other Channels. Resolve Complaints, Provide Accurate Information, And Ensure Customer Satisfaction. Maintain Customer Records, Follow Up On Pending Issues, Coordinate With Internal Teams, And Achieve Service Quality Targets. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : Hindi, English

Salary and benefits

You will be paid ₹15,000 – ₹18,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: Hindi, English
• A polite, calm under pressure attitude

Your responsibilities

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Job details

• Location: Shalimar Bagh, Delhi, Delhi
• Employment type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Sanjeevani Dairy Farms Private Limited today.