Operations Executive

A new Operations Executive role is open at Sankalp Associatesaaa,, Andheri, Mumbai. Salary is up to ₹28,000/month. 4 candidates will be hired for this role.

In the employer’s words

Liaise With Business Teams And Channel Partners For Timely Receipt Of Data & Funds For.Issuance. Endorsements.Cancellations, Channel Partner Query Handling And Resolution- Constant Engagement With Business Teams/ Partners For Process Level Escalations, Product And Process Related Query Resolutions Etc.Daily/ Weekly Booking Mis & Dashboards. Languages : English, Hindi, Marathi

Candidate profile

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Good English
• Freshers can apply
• Languages: English, Hindi, Marathi

Compensation

Compensation: ₹20,000 – ₹28,000 per month.

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Andheri, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Sankalp Associatesaaa,.