Customer Care Executive

Santa Eventz & Exhibitions Private Limited is hiring a Customer Care Executive in Kirti Nagar, Delhi. You can earn up to ₹20,000/month. The team is filling 2 vacancies.

Note from the employer

- Calling & Customer Communication - Operational Support :- Issue Resolution: Reporting. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

What you get

You will be paid ₹15,000 – ₹20,000 per month.

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English

What you will do

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Kirti Nagar, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Santa Eventz & Exhibitions Private Limited.