Customer Care Associate

Join SarvaSync as a Customer Care Associate in BTM Layout, Bengaluru. No experience? You can still apply. Salary is up to ₹18,000/month. There are 2 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Malayalam, English

Roles and responsibilities

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.

Pay and perks

You will be paid ₹15,000 – ₹18,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of English and Malayalam
• Basic English
• Freshers can apply
• Languages: Malayalam, English
• A customer-first, polite attitude

Position details

• Job location: BTM Layout, Bengaluru, Karnataka
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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