Customer Care Executive

Looking for a Customer Care Executive role in Mahalaxmi Nagar, Indore? SarvaSync is hiring now. 2 candidates will be hired for this role. Freshers can apply. The pay goes up to ₹16,000/month.

Employer’s description

Responsibilities:Handle Customer Queries Via Call, Email, And Chatprovide Accurate Information About Products And Servicesresolve Customer Complaints In A Timely Mannermaintain Customer Records And Update Crm Systemsfollow Up With Customers For Feedback And Issue Resolutioncoordinate With Internal Teams For Quick Problem-Solvingensure High C. Type : Inbound, Domestic | Languages : Hindi, English

Salary

The salary for this role is ₹14,000 – ₹16,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English

What the job involves

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.

Position details

• Location: Mahalaxmi Nagar, Indore, Madhya Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Vacancies: 2

Click Apply to send your profile to SarvaSync. It takes less than a minute.