E-Mail & Chat Process

Start your next role as an E-Mail & Chat Process with SarvaSync in Juinagar, Mumbai. Salary is up to ₹32,000/month. 10 candidates will be hired for this role.

Note from the employer

Respond To Customer Queries Through Live Chat And Email In A Timely And Professional Manner Provide Accurate Information Regarding Products, Services, Orders, And Company Policies Resolve Customer Complaints And Concerns While Maintaining Customer Satisfaction Identify Customer Needs And Provide Appropriate Solutions. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• You will handle inbound and outbound customer calls, chats or emails.

Salary and benefits

The salary for this role is ₹27,000 – ₹32,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Hindi and English, Complaint handling, Verbal communication and Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Quick facts

• Location: Juinagar, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to SarvaSync today.