Email And Chat Support Executive

A new Email And Chat Support Executive role is open at SarvaSync, Juinagar, Mumbai. Salary is up to ₹32,000/month. The team is filling 4 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

Compensation: ₹27,000 – ₹32,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A polite, customer-first attitude

Job details

• Location: Juinagar, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by SarvaSync.