Cordinator

Sgf Jewellery Packaging wants to bring on a Cordinator for its Malad, Mumbai team. The pay goes up to ₹22,500/month.

In the employer’s words

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English, Hindi, Gujarati

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.

Salary

Compensation: ₹16,500 – ₹22,500 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Gujarati, Hindi, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English, Hindi, Gujarati
• A patient, calm under pressure attitude

Job at a glance

• Location: Malad, Mumbai, Maharashtra
• Job type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Sgf Jewellery Packaging reviews applications regularly.