Education Counsellor

Sha-Shib Group Of Institutions has an opening for an Education Counsellor based in Andheri East, Mumbai. Salary is up to ₹30,000/month. 10 candidates will be hired for this role.

Note from the employer

Handle Inbound/Outbound Calls For Aviation Courses (Cpl/Ame). Qualify Leads Based On Profile, Budget & Interest. Provide Basic Course Info, Build Interest, And Schedule Counselling. Maintain Lead Records, Follow Up, And Support Conversions. Sales Mindset And Strong Communication Required. Incentives Applicable. More Than 2 Years Experience Compulsory. | Languages : English

What the job involves

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English

What you get

You will be paid ₹20,000 – ₹30,000 per month.

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Work from office
• Vacancies: 10
• Interview: 10:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 9:00 AM - 6:00PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sha-Shib Group Of Institutions reviews applications regularly.