Telecaller

Sha-Shib Group Of Institutions wants to bring on a Telecaller for its Andheri East, Mumbai team. The team is filling 10 vacancies. The pay goes up to ₹20,000/month.

Note from the employer

Handling Inbound And Outbound Calls, Including Cold Calling, To Guide Prospective Students About Shashib Group Programs. Explain Course Details, Counsel Applicants, Follow Up On Leads, Convert Enquiries Into Admissions, Maintain Accurate Records, Coordinate Seminars/Webinars, And Support The Team In Achieving Admission Targets. 1 - 2 Years Experience Compulsory. | Type : Outbound, International, Inbound | Languages : English

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International, Inbound
• Languages: English
• A patient, calm under pressure attitude

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Position details

• Job location: Andheri East, Mumbai, Maharashtra
• Work mode: Office-based
• Vacancies: 10
• Interview timings: 10:00 AM - 05:00 PM | Monday to Sunday
• Working hours: 9:00 AM - 6:00PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Sha-Shib Group Of Institutions today.