Receptionist Cum Telecaller

Join Shanti Group Of Education Centre as a Receptionist Cum Telecaller in Borivali, Mumbai. No experience? You can still apply. The team is filling 8 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Marathi, Hindi, English

Day-to-day work

• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.

Eligibility

• Freshers are welcome to apply
• Graduate or equivalent
• Comfortable with English, Hindi, Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• You are patient and customer-first

What you get

The salary for this role is ₹14,800 – ₹18,000 per month.

Job at a glance

• Location: Borivali, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 8
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Shanti Group Of Education Centre reviews applications regularly.