Customer Support Leader

Shine Services Group is hiring a Customer Support Leader in Hafeezpet, Hyderabad. No experience? You can still apply. Salary is up to ₹20,000/month. The team is filling 30 vacancies.

Note from the employer

Customer Service Representative, Or Csr, Assists Customers With Inquiries And Issues Related To A Company'S Products And Services. Their Duties Often Include Answering Phone Calls, Live Chat Messages Or Emails, Finding Solutions To Problems For Customers And Maintaining Expert Knowledge About A Company'S Offerings. Type : Domestic, Inbound | Languages : Telugu, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Telugu
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Telugu, Hindi, English

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Your responsibilities

As a Customer Support Leader, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

Position details

• Location: Hafeezpet, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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