Phone Banking Officer

Start your next role as a Phone Banking Officer with Shine Services Group in Thane, Mumbai. The pay goes up to ₹21,000/month. There are 30 open positions.

Employer’s description

Involves Solving Customer Problem Providing Support Via Phone Or Email Performing Data Entry And Handling Tasks Such As Sales Or Technical Support. Languages : Hindi, English

What you will do

As a Phone Banking Officer, your work will include:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Salary

The salary for this role is ₹15,000 – ₹21,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A patient, polite attitude

Job details

• Work location: Thane, Mumbai, Maharashtra
• Openings: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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