Phone Banking Officer

A new Phone Banking Officer role is open at Shine Services Group, Thane, Mumbai. There are 30 open positions. Great for first-time job seekers. Salary is up to ₹20,000/month.

Note from the employer

Involves Solving Customer Problem Providing Support Via Phone Or Email Performing Data Entry And Handling Tasks Such As Sales Or Technical Support. Languages : Hindi, English

What you will do

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Salary

You will be paid ₹15,000 – ₹20,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone polite and customer-first

Position details

• Work location: Thane, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time

Apply today and take the next step in your career with Shine Services Group.