Senior Telecalling Officer

Looking for a Senior Telecalling Officer role in Thane, Mumbai? Shine Services Group is hiring now. The pay goes up to ₹20,000/month. There are 20 open positions.

Employer’s description

Involves Solving Customer Problem Providing Support Via Phone Or Email Performing Data Entry And Handling Tasks Such As Sales Or Technical Support. Languages : Hindi, English

Salary

Salary: ₹12,000 – ₹20,000 per month, based on skills and experience.

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A polite, customer-first attitude

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 20
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shine Services Group.