Telecaller

Shiv enterprise is looking for a Telecaller to join its team in Vile Parle, Mumbai. The pay goes up to ₹25,000/month. There are 2 open positions.

Employer’s description

Telecaller. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Inbound and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• A patient, customer-first attitude

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹15,000 – ₹25,000 per month.

Job at a glance

• Job location: Vile Parle, Mumbai, Maharashtra
• Work type: Work from office
• Vacancies: 2
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Shiv enterprise.