Customer Relationship Executive (Cr...

Join Shivam Autozone nexa as a Customer Relationship Executive (Cr... in Andheri, Mumbai. There are 2 open positions. The pay goes up to ₹22,000/month.

Employer’s description

Job Responsibilities: You Will Be Given A List Of Customers Whose Vehicle Service Is Due And Your Responsibility Will Be To Schedule Appointments For Their Vehicle Servicing. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Day-to-day work

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone calm under pressure and customer-first

Salary

The salary for this role is ₹20,000 – ₹22,000 per month.

Job details

• Work location: Andheri, Mumbai, Maharashtra
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Shivam Autozone nexa.