Telecaller

Shivam Logistics Packers And Movers has an opening for a Telecaller based in Dombivali East, Mumbai. The pay goes up to ₹11,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Typing speed, Verbal communication, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• You are polite and patient

Salary

Salary: ₹7,000 – ₹11,000 per month, based on skills and experience.

Job details

• Job location: Dombivali East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1
• Job type: Full time

Apply today and take the next step in your career with Shivam Logistics Packers And Movers.