Service Manager

Join Shree Sai Info Tech as a Service Manager in Ambernath West, Mumbai. Salary is up to ₹25,000/month.

Employer’s description

Handling The Amc (Annual Maintenance Contract) Department, Including Amc Renewals And Preventive Maintenance Services. Manage Crm Service Management Software For Service Tracking And Customer Support Activities. Coordinate And Line Up Service Teams For Onsite Support And Maintenance Activities. Ensure Timely Renewal Of Amc Contracts And Maintain Strong Customer Relationships. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : English, Hindi, Marathi

Requirements

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi, Sales
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Hindi, Marathi
• Someone patient and customer-first

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹20,000 – ₹25,000 per month.

Job details

• Work location: Ambernath West, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 10:00 am - 7:30pm | Monday to Saturday
• Openings: 1
• Job type: Full time

Apply today and take the next step in your career with Shree Sai Info Tech.