Operations Executive

Shreedestinations Travel Pvt Ltd wants to bring on an Operations Executive for its Ghatkopar West, Mumbai team. The team is filling 10 vacancies. Salary is up to ₹18,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Your responsibilities

As an Operations Executive, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Position details

• Work location: Ghatkopar West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Shift: 9:30 to 6:30 Monday to Sunday Rotational Shifts. 1 Rotational Week off.
• Job type: Full time
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Shreedestinations Travel Pvt Ltd reviews applications regularly.