Customer Care Officer

Shrimanchu Info Solutions Private Limited is looking for a Customer Care Officer to join its team in Kundalahalli, Bengaluru. The team is filling 30 vacancies. Freshers can apply. The pay goes up to ₹25,000/month.

Employer’s description

Customer Care Executive For Voice Process, Rotational Shift . Type : Inbound, Outbound, Domestic, Mutual Funds | Languages : Malayalam, Tamil, Kannada, Hindi | Preferred Experience In : Real Estate

What you get

You will be paid ₹21,500 – ₹25,000 per month.

Roles and responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, Hindi, Inbound, Kannada, Malayalam, Mutual Funds, Outbound and Real Estate
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, Mutual Funds
• Languages: Malayalam, Tamil, Kannada, Hindi
• Preferred Experience In: Real Estate
• A calm under pressure, customer-first attitude

Job details

• Location: Kundalahalli, Bengaluru, Karnataka
• Job type: Full time
• Work type: Office-based
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Shrimanchu Info Solutions Private Limited.