Customer Care Associate

Start your next role as a Customer Care Associate with Shunya Tattva Management Consultants in Abids Road, Hyderabad. There are 30 open positions. Salary is up to ₹30,000/month.

Note from the employer

Handle Both Inbound And Outbound Customer Calls.Interact Professionally With Customers In Hindi And English With One Regional Language Like Telugu/Tamil Etcunderstand Customer Concerns And Provide Suitable Solutions.Focus On Customer Retention And Prevent Customer Churn.Handle Outbound Sales/Retention Calls And Achieve Assigned Targets. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales, Domestic | Languages : Malayalam, Tamil, Telugu, Kannada, Hindi, English

Your responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Malayalam, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales, Domestic
• Languages: Malayalam, Tamil, Telugu, Kannada, Hindi, English
• A customer-first, patient attitude

Pay and perks

Compensation: ₹20,000 – ₹30,000 per month.

Job at a glance

• Location: Abids Road, Hyderabad, Telangana
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Shunya Tattva Management Consultants.