Email Support Executive

A new Email Support Executive role is open at Shunya Tattva Management Consultants, Andheri, Mumbai. You can earn up to ₹56,000/month. The team is filling 2 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Languages : English

Roles and responsibilities

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• Someone patient and customer-first

Salary and benefits

You will be paid ₹30,000 – ₹56,000 per month.

Job details

• Location: Andheri, Mumbai, Maharashtra
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.