International Voice Process Agent

Shunya Tattva Management Consultants is hiring an International Voice Process Agent in Andheri, Mumbai. Salary is up to ₹30,000/month. There are 20 open positions.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. More Than 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Roles and responsibilities

As an International Voice Process Agent, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Requirements

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Inbound and International
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• A calm under pressure, patient attitude

What you get

The salary for this role is ₹20,000 – ₹30,000 per month.

Position details

• Location: Andheri, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.