Phone Banking Officer

Shunya Tattva Management Consultants wants to bring on a Phone Banking Officer for its Navi Mumbai, Mumbai team. You can earn up to ₹30,000/month. 20 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales | Languages : Hindi, English

Compensation

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Inbound, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales
• Languages: Hindi, English

Day-to-day work

• You'll meet quality, call-handling and satisfaction targets.
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Navi Mumbai, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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