Phone Banking Officer

Shunya Tattva Management Consultants wants to bring on a Phone Banking Officer for its Thane, Mumbai team. 30 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Note from the employer

Handling Bank Customer On Call & Advice Them For Banking Products Like Insurance Credit Card Loan. 1 - 2 Years Experience Compulsory. | Type : Sales, Mutual Funds | Languages : Hindi, English

Pay and perks

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Mutual Funds and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Mutual Funds
• Languages: Hindi, English

Job details

• Job location: Thane, Mumbai, Maharashtra
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Shunya Tattva Management Consultants today.