Quality Analyst

Looking for a Quality Analyst role in Navi Mumbai, Mumbai? Shunya Tattva Management Consultants is hiring now. The pay goes up to ₹35,000/month. There are 10 open positions. No experience? You can still apply.

Employer’s description

Monitor And Evaluate Sales/Customer Service Calls To Ensure Quality Standards And Compliance Are Maintained.Provide Feedback, Identify Improvement Areas, And Support Teams To Enhance Overall Performance And Customer Experience. Type : Outbound

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Outbound
• Basic English
• Freshers can apply
• Type: Outbound
• You are polite and customer-first

What you get

You will be paid ₹25,000 – ₹35,000 per month.

Your responsibilities

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Position details

• Job location: Navi Mumbai, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 10
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Shunya Tattva Management Consultants. It takes less than a minute.