Work From Home - Customer Care Executive

Shyamoli Paribahan Private Limited wants to bring on a Work From Home - Customer Care Executive for its remote team. 5 candidates will be hired for this role. Salary is up to ₹14,000/month.

In the employer’s words

Roles:1. Respond To Customer Inquiries And Concerns.2. Book, Cancel, Or Modify Travel Arrangements.3. Resolve Customer Complaints And Issues.4. Provide Travel Information And Recommendations.5. Document Customer Interactions And Feedback. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Malayalam, Telugu, Tamil, Kannada, Marathi, Hindi, English

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Kannada, Malayalam, Marathi, Outbound, Tamil
• Good English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Malayalam, Telugu, Tamil, Kannada, Marathi, Hindi, English
• Someone customer-first and patient

Your responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Pay and perks

The salary for this role is ₹10,000 – ₹14,000 per month.

Quick facts

• Location: remote
• Timings: 10:00 am-7:00 pm | Monday to Saturday(Including 45 minutes of break)
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday- Virtual Mode
• Job type: Full time
• Openings: 5
• Work type: Fully remote

Apply today and take the next step in your career with Shyamoli Paribahan Private Limited.