Work From Home - Customer Care Executive

Shyamoli Paribahan Private Limited is hiring a Work From Home - Customer Care Executive in remote. There are 5 open positions. Salary is up to ₹12,000/month.

In the employer’s words

1. Respond To Customer Inquiries And Concerns. 2. Book, Cancel, Or Modify Travel Arrangements.3. Resolve Customer Complaints And Issues.4. Provide Travel Information And Recommendations. 5. Document Customer Interactions And Feedback. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Salary and benefits

The salary for this role is ₹10,000 – ₹12,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound and Outbound
• Good English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English
• Someone patient and calm under pressure

Day-to-day work

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: remote
• Work type: Remote (work from home)
• Job type: Full time
• Openings: 5
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday(Rotational Shift)
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Shyamoli Paribahan Private Limited.