Customer Onboarding Executive - Voi...

Shynr wants to bring on a Customer Onboarding Executive - Voi... for its Thane West, Mumbai team. The team is filling 3 vacancies. The pay goes up to ₹25,000/month.

Employer’s description

Handle Customer Queries Through Phone, Email, Chat, Or Support Tickets Across Multiple Channels. Troubleshoot Product Or Service Issues And Escalate To The Appropriate Department When Necessary. Maintain Crm Records And Ensure Ticket Updates, Resolutions, And Feedback Are Logged Accurately. Languages : Hindi, English

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• You are calm under pressure and customer-first

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹15,000 – ₹25,000 per month.

Position details

• Location: Thane West, Mumbai, Maharashtra
• Openings: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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