Help Desk Executive

Sicom Limited is hiring a Help Desk Executive in CST, Mumbai. You can earn up to ₹30,000/month. 7 candidates will be hired for this role.

In the employer’s words

The Customer Service Executive At Maitri Will Be The First Point Of Contact For Individuals Seeking Information And Assistance Regarding Investment Procedures And Services Offered By The Maharashtra Industry, Trade, And Investor Facilitation Cell (Maitri). To Be Responsible To Take All Incoming Calls Receives To Maitri Cell. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English, Marathi

Salary and benefits

The salary for this role is ₹20,000 – ₹30,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Inbound, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English, Marathi

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: CST, Mumbai, Maharashtra
• Openings: 7
• Shift: 9:30 AM - 6:30 PM | Monday to Friday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Sicom Limited reviews applications regularly.