International Voice Process Agent

Sigma Staffing Solutions Private Limited is looking for an International Voice Process Agent to join its team in Thane, Mumbai. 25 candidates will be hired for this role. The pay goes up to ₹35,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : Hindi, English

Salary and benefits

You will be paid ₹25,000 – ₹35,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, International
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: Hindi, English
• Someone patient and calm under pressure

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 25
• Work mode: Work from office
• Shift: 11:00 PM - 8:00 AM| 5 days working

Interested? Apply now on BetterJobs with your resume — Sigma Staffing Solutions Private Limited reviews applications regularly.