Inbound Customer Service Advisor

Silgate Solutions Limited is hiring an Inbound Customer Service Advisor in Thane West, Mumbai. No experience? You can still apply. The pay goes up to ₹30,000/month. The team is filling 30 vacancies.

In the employer’s words

Respond To Customer Inquiries Via Phone Resolve Product Or Service Issues Efficiently And Professionally Provide Information About Products, Services, Policies, And Procedureshandle Complaints And Escalate Complex Issues When Necessary Follow Up With Customers To Ensure Satisfaction. Type : Inbound, Domestic | Languages : Hindi, English, Malayalam, Tamil, Telugu, Kannada

Pay and perks

You will be paid ₹16,000 – ₹30,000 per month.

What the job involves

In this role, you will:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English, Malayalam, Tamil, Telugu, Kannada
• You are calm under pressure and polite

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Work type: Work from office
• Shift: 10 AM - 7 PM | Monday to Saturday
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

Click Apply to send your profile to Silgate Solutions Limited. It takes less than a minute.