Team Leader- Telesales

Silgate Solutions Limited wants to bring on a Team Leader- Telesales for its Thane West, Mumbai team. The team is filling 30 vacancies. You can earn up to ₹35,000/month.

In the employer’s words

We Are Hiring A Team Leader Sales To Manage A Team Of Telecallers, Achieve Sales Targets, Monitor Performance, Handle Escalations, And Provide Team Training. Candidates Should Have Strong Leadership And Communication Skills With Experience Telesales,. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Sales | Languages : Hindi

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Hindi, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Sales
• Languages: Hindi
• A polite, patient attitude

Salary

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Day-to-day work

As a Team Leader- Telesales, your work will include:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 30
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Silgate Solutions Limited.