Voice Process Executive

A new Voice Process Executive role is open at Silgate Solutions Limited, Thane, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹20,000/month. No experience? You can still apply.

Employer’s description

Voice Process Executive. Languages : English, Marathi, Hindi

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: English, Marathi, Hindi
• Someone customer-first and polite

What you will do

As a Voice Process Executive, your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Position details

• Work location: Thane, Mumbai, Maharashtra
• Interview: 11:00 AM - 7:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 30

Ready to start? Upload your resume and apply to Silgate Solutions Limited today.